Privacy Policy

Cornerstone Counselling is committed to protecting the privacy of the personal information collected from employees, clients, volunteers, donors, and other stakeholders. We strive to honor this trust by handling personal information in an ethical and conscientious manner. To this end, we desire to be transparent and accountable in how we treat the information that you choose to share with us. Below is outlined both our operational privacy policy as well as our website privacy policy.

Operational Privacy Policy

During our service provision, fundraising events, donor contact, and other activities, we frequently gather and use personal information. We will carefully protect the information we collect, and we will only use it for the purpose that you consented to. Our Privacy Policy complies with the applicable privacy legislation in Canada and helps individuals understand how their personal information is collected, stored, and used at Cornerstone.

This Privacy Policy includes protecting the information of clients and prospective clients, volunteers, staff members, board members, and donors. This Privacy Policy applies only to information collected during the provision of counselling services and/or activities relating to the operation of Cornerstone Counselling.

Privacy Practices

For Clients

All personal client information gathered by our organization is confidential. Our personnel are only authorized to use personal information for the purpose for which our clients have consented. All our staff members are educated on the importance of confidentiality and must sign a confidentiality agreement.

Employees, Volunteers, and Donors

Cornerstone Counselling appreciates the interest and investment of all our supporters. Our agency relies on our supporters to continue to offer services to children, families, and individuals in need. We treat their personal information with the same confidentiality that we do our client’s information. We do not rent, sell, or trade our mailing lists. We will only use the information to provide tax receipts, to keep supporters informed about Cornerstone’s work within the community, and to inform them of events and fundraising opportunities in support of Cornerstone. If at any time supporters wish to be removed from our contact lists, contact us by phone at 780-482-6215 ext. 239 or email us at

If you request that we delete your contact information, we will no longer be able to provide you with the services or products for which you have subscribed. Cancellation will be subject to the terms and conditions of the services provided, as applicable.

Storage of Records

Our Privacy Officer oversees the management and storage of all files. Files remain the property of Cornerstone Counselling and, unless required by law, will not be released to any outside parties without written consent. After giving consent, it can be withdrawn, by contacting our Privacy Officer by phone at 780-482-6215 ext. 234 or email us at

After services are terminated, files are secured in locked cabinets for the time dictated by law and or on our secure cloud platform. All files are that have exceeded the time required for storage will be destroyed using a professional shredding company with a secure chain of custody protocols.

Once personal information is no longer required to fulfill the identified purposes or other legal requirements, it will be destroyed, deleted, or made anonymous. Cornerstone Counselling may use the services of external firms to assist us in communicating with individuals (e.g., surveys and mail distribution) or as a means of providing more effective and efficient services to these individuals (e.g., technology support). All our external suppliers are contractually obligated to keep the information confidential, to use the information only for the purpose requested, and to destroy the information when it is no longer required. We will only share information with external service providers to the extent required for the provision of such services. Furthermore, Cornerstone Counselling does not sell personal information to a third-party organization.

Safeguarding Personal Information

Your personal information, whatever its form, will be protected by security safeguards appropriate to the sensitivity of the information. The safeguards will protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. The measures of protection include:

  • Physical measures (e.g. locking filing cabinets and restricted access to offices)
  • Organizational measures (e.g. limiting access to the personal information on a “need-to-know” basis)
  • Technological measures (e.g. the use of passwords and encryption)
  • Procedural measures (e.g. the shredding of sensitive personal information)


As indicated, an individual’s knowledge and consent are ordinarily required before Cornerstone Counselling can collect, use, or disclose personal information. Thus, whenever possible, Cornerstone Counselling will obtain consent directly from the individual concerned at the time of collection and/or disclosure. By registering for a seminar, newsletter, presentation, or access to our on-line information services, or by otherwise indicating approval, individuals consent to the collection and use of their personal information for the purposes identified in this Privacy Policy. After having provided consent, an individual has the right to withdraw consent at any time by providing reasonable notice to Cornerstone Counselling’s Privacy Officer.

Cornerstone Counselling cannot guarantee that private and confidential information will be protected from subpoenas, search, or coroner’s warrants, or from the need to report suspected child abuse as required by legislation in all provinces and territories in Canada. Further, in situations where we believe there is a significant and imminent risk of harm to self or others by a client, staff member, or volunteer, we may be required by law to notify authorities or persons at risk.

Website Privacy Policy

Cornerstone Counselling (Cornerstone) is committed to protecting the privacy of the personal and business information which is collected, used and disclosed in the conduct of its business.

Cornerstone strives to protect and respect personal and business information of its customers, prospective employees, employees, business partners, and in accordance with all applicable provincial and federal laws. All Cornerstone employees must abide by the organization’s procedures and practices when handling personal information.

Policy Scope

This policy shall apply to all entities within Cornerstone Counselling, any individual conducting business on behalf of the Company, contractors, subcontractors, prospective employees, employees and former employees.

Personal Information Definitions

Personal information means information about an identifiable individual and includes information about prospective, present or former employees and external parties such as subcontractors and contractors.

Business information means information about an identifiable business. Business contact information means an individual’s name, position name or title, business telephone number, business address, business fax number and other similar business information.

Policy & Uses

Cornerstone will only collect, use, and disclose personal information in compliance with applicable provincial or federal privacy legislation.

Cornerstone will obtain either express or implied consent of individuals, except where otherwise permitted by law, to collect, use and disclose their personal information. When an individual signs a job application, new employee data form or other Cornerstone form containing personal information, they will be deemed to consent to allow Cornerstone to collect, use, and disclose the personal information for the purposes stated on the form.

Cornerstone collects and uses personal information solely for the purpose of conducting business and developing an understanding of its customers. Personal employee information will only be used for the following purposes:

1. Determining eligibility for initial employment, including the verification of references and qualifications

2. Credential verification

3. Payroll and benefit enrollment

4. Other reasonable purposes as required to manage the employment relationship

5. Municipal, provincial and federal requirements

Web Browser Cookies

Our website uses “cookies” to enhance your experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track non-personally identifiable information. When you visit our website, you may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. In doing so, you may find that some parts of our website do not function properly.

We do not sell, trade, exchange or rent your personal identifying information with other organizations.

Third-Party Websites

Our website contains that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our website.

In addition, these sites or services, including their content and links, may change. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our website, is subject to that website’s own terms and policies.

Changes to this Privacy Policy

Cornerstone reserves the right and has full discretion to update, revise and vary this privacy policy at any time. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal identifying information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Questions & Comments

Any questions or concerns regarding our Privacy Policy can be addressed by contacting us.

Cornerstone Counselling
Attn: Privacy Officer
400, 10230 – 142 Street NW
Edmonton, AB T5N 3Y6
Phone: 780.482.6215
Fax: 780.482.7199