• Regular Hours

    Monday-Thursday: 9:00 am – 8:30 pm
    Friday: 9:00 am – 4:30 pm
    Saturday: 9:00 am – 3:30 pm
    Sunday: Closed

    Please note that counselling is available by appointment only. Unfortunately, we are unable to accommodate walk-ins.

  • Custom Counsellor Matching

    When you make your first appointment, an intake worker will ask you a few questions to match you with a counsellor that best meets your needs. Your privacy is respected throughout the intake, and the information you provide is given directly to your counsellor. The intake worker will also explain a few of our policies and discuss your fee. Our fees are set with a sliding scale based on income, as well as any insurance or benefits that may cover your fee for counselling. For more information on our fees, please see our Fees & Affordability page.

  • Intake Forms

    Before your first appointment, you need to complete our intake forms. These forms are sent to you via email for you to complete electronically. If you are unable to complete these ahead of time, you can come twenty minutes early to your first appointment and complete them in the office.

  • Appointment Procedure

    When arriving, you will first pay for your appointment and be asked to complete any additional forms. Once completed, your counsellor will come out to meet you and show you to their office.

    The length of one session is generally 50 minutes, leaving the counsellor 10 minutes to make notes before the next session.

    At the first session, you and your counsellor will plan future appointments. Continuity of treatment is an important part of gaining all the benefits of counselling, so please plan ahead in scheduling appointments.

  • Cancellation Policy

    We understand that unforeseen events such as car problems, traffic considerations, business meetings, illnesses, and childcare concerns (to name a few) can occur. However, since your counselling requires your therapist to reserve a significant amount of time exclusively for your benefit, we have a policy regarding cancellations and missed appointments that is fair to you, your counsellor, and other clients who need appointments. You are free to refuse and/or withdraw from counselling at any time but because your appointment is reserved for you, it is necessary to charge your regular fee for appointments that are not cancelled at least 24 hours in advance or are missed.

    Please note that charges for late cancelled and missed appointments often can not be submitted for health insurance reimbursement.

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