Appointments

• Regular Hours

  Glenora Location

  Monday-Thursday: 9:00am – 8:30pm
  Friday: 9:00am – 4:30pm
  Saturday: 9:00am – 3:30pm
  Sunday & Statutory Holidays: Closed

  Mill Woods Location

  Monday-Thursday: 10:00am – 3:30pm
  Friday: 10:00am – 4:30pm
  Saturday: 10:00am – 3:30pm
  Sunday & Statutory Holidays: Closed

  Please note that counselling is available by appointment only.
  Unfortunately, we are unable to accommodate walk-ins.

• Custom Counsellor Matching

  When you make your first appointment, an intake worker will ask you a few questions to match you with a counsellor that best meets your needs. Your privacy is respected throughout the intake, and the information you provide is given directly to your counsellor. The intake worker will also explain a few of our policies and discuss your fee. Our fees are set with a sliding scale based on income, as well as any insurance or benefits that may cover your fee for counselling.

  For more information, please see our Fees page, and our Affordable Counselling options.

• Intake Forms

  Before your first appointment, you need to complete our intake forms. These forms are sent to you via email for you to complete electronically. If you are unable to complete these ahead of time, you can come twenty minutes early to your first appointment and complete them in the office.

• Appointment Procedure

  When arriving, you will first pay for your appointment and be asked to complete any additional forms. Once completed, your counsellor will come out to meet you and show you to their office.

  The length of one session is generally 50 minutes, leaving the counsellor 10 minutes to make notes before the next session.

  At the first session, you and your counsellor will plan future appointments. Continuity of treatment is an important part of gaining all the benefits of counselling, so please plan ahead in scheduling appointments.

• Cancellation Policy

  We understand that unforeseen events such as car problems, traffic considerations, business meetings, illnesses, and childcare concerns (to name a few) can occur. However, since your counselling requires your therapist to reserve a significant amount of time exclusively for your benefit, we have a policy regarding cancellations and missed appointments that is fair to you, your counsellor, and other clients who need appointments. You are free to refuse and/or withdraw from counselling at any time but because your appointment is reserved for you, it is necessary to charge your regular fee for appointments that are not cancelled at least 24 hours in advance or are missed.

  Please note that charges for late cancelled and missed appointments often can not be submitted for health insurance reimbursement.

• Parental Consent for Minors

  In order for a minor (someone under the age of 18) to attend counselling at Cornerstone, our counsellors require the written consent of both parents or legal guardian(s). Depending on the relationship you have with your child’s other parent, this may take a variety of forms.

  1. Both parents are married to or in a relationship with each other.

  We will send two electronic consent forms prior to the appointment, one for each parent to sign. If possible, both parents should attend the child’s first session, with consent signed in advance. If unable to sign these prior to the appointment, parents can sign these forms in the office at the time of the session. If both parents are unable to attend the first session, the attending parent can bring the signed consent of the other parent, if they were unable to complete it online.

  2. Parents are separated or divorced and share joint custody.

  • The written consent of both parents is required. If one of the parents is unable to attend the child’s first session, they will be required to complete a consent for a minor to attend counselling form online and either send it to our office directly or give it to the other parent to bring to the appointment.
  • If your child’s other parent is unable or unwilling to consent to the child’s counselling, a court order must be obtained that states the child may come for counselling without that parent’s consent. We will retain a copy of the court order in your child’s file.

  3. Parents are separated or divorced and only one has custody.

  Your custody agreement must state either that one parent has sole custody OR that the custodial parent has sole decision-making power over the child’s healthcare. Bring a copy of this custody agreement to your child’s first appointment. We will retain a copy in your child’s file.

  4. The child is the subject of a temporary or permanent guardianship order.

  Bring a copy of the guardianship order to your child’s first appointment. We will retain a copy in your child’s file.

  5. One parent is deceased.

  Bring a copy of the other parent’s death certificate to your child’s first appointment. A copy of the certificate may be retained in your child’s file.

  6. Only one parent is listed on the child’s birth certificate.

  Bring a copy of your child’s birth certificate to his or her first appointment. We will make a copy to be retained on your child’s file.

  If and/or when any changes are made by the courts to your custody agreement or guardianship order, we require you to supply us with a copy of the most up-to-date documents so that a copy can be placed on your child’s file.

  We understand that sometimes custody arrangements are complicated. Please ask one of our intake workers if you are unsure what consent is required for your child to see a counsellor.

After submitting this form, you will be sent a confirmation email, and our team will reach out to you within 1-2 business days to discuss your individual counselling situation. After this, our team will custom match you with the most suitable counsellor for your unique needs, ensuring you receive the best possible care.